Toshima 豊島区
Last verified 2026-07-10
Consultation desk for foreign residents
City Resident Consultation Counter (Foreign Residents Consultation Desk)
外国人相談窓口
Address: Toshima City Office Main Building 4F, 2-45-1 Minami-Ikebukuro, Toshima-ku, Tokyo 171-8422 — Open in Google Maps
Hours: Mon–Fri 8:30–17:00
Phone: 03-3981-1782
Languages:
- English
- Chinese
- Korean
- Portuguese
- Mongolian
- Sinhala
- Urdu
- Bengali
- Arabic
- Spanish
- Hindi
- Thai
- Filipino
- Nepali
- Khmer
- Malay
- Vietnamese
- Indonesian
- Burmese
- French
- Russian
- Ukrainian
Tablet video-call interpretation in 22 languages; some languages have limited hours (e.g. French/Russian from 10:00, Ukrainian 10:00–12:00).
Garbage sorting guide (English)
How to Sort and Dispose of Garbage and Recyclable Resources (PDF — EN/JA/中文/한국어) www.city.toshima.lg.jp
Ward office
2-45-1 Minami-Ikebukuro, Toshima-ku, Tokyo 171-8422
Mon–Fri 8:30–17:15 (closed weekends, national holidays, year-end)
Moving-in procedures page
https://www.city.toshima.lg.jp/info/en/registration.html www.city.toshima.lg.jp
New arrivals: residence card (plus passport if the card was not issued at the airport). Moving from another municipality: change-of-address certificate. Within 14 days.
Procedures you will do at this office
National Health Insurance 国民健康保険
If your employer doesn't insure you, join NHI at your ward office. With the card, you pay 30% at the hospital instead of 100%.
National Pension 国民年金
Everyone living in Japan aged 20–59 must join, any nationality. Employees are covered automatically — everyone else enrolls at the ward office. Low income can be exempted.
Residence card address 在留カード住所変更
Your residence card must show your current address — but there is no separate trip: it happens at the ward office when you register.
Resident registration 転入届・住民票
Register your new address at your ward office within 14 days of moving in. This creates your jūminhyō (resident record), which almost everything else depends on.